Employment Opportunities

Now Hiring:

Emergency Shelter Program Manager

Circle of Hope is seeking a Shelter Program Manager to lead the daily operations of our Emergency Shelter Program, providing a safe, confidential, and supportive environment for domestic violence survivors and their children. This position is responsible for staff supervision and scheduling, coordination of resident services, program quality assurance, grant compliance, reporting, and budget oversight. The Shelter Program Manager works closely with agency leadership to ensure services are survivor-centered, trauma-informed, and consistent with Circle of Hope’s mission and values.

Key Responsibilities

Shelter Operations

Manage daily shelter operations and ensure compliance with agency policies, funding requirements, and health and safety regulations.
Identify operational needs, address service gaps, and communicate significant concerns to agency leadership.
Assist with developing and updating shelter policies and procedures.
Respond to emergencies and provide shift coverage and on-call assistance as needed.

Staff Supervision and Development

Supervise, train, and evaluate shelter staff while promoting teamwork, accountability, and a positive work environment.
Create and manage part-time staff schedules and coordinate coverage.
Assist with hiring, onboarding, orientation, and ongoing staff development.
Lead staff meetings, communicate expectations, and provide coaching to strengthen service delivery.
Review hotline calls to identify follow-up and training needs, and approve staff timesheets.

Resident Services

Provide supervision and support to the Shelter Case Manager in delivering case management, advocacy, crisis counseling, and support services, rather than maintaining a separate caseload.
Ensure residents receive consistent, compassionate services that respect their rights and individual needs.
Address resident concerns, support conflict resolution, and ensure client grievance procedures are followed.
Provide crisis-line assistance and help coordinate services, referrals, and resident follow-up.

Program Quality, Compliance, and Budget

Review client files, incident reports, and program records for accuracy, completeness, and service quality.
Oversee required data entry, enrollment records, grant documentation, and program reporting.
Monitor participation requirements and follow up on missing information, documentation errors, and compliance concerns.
Maintain organized records for internal monitoring and external review.
Monitor the program budget, review fiscal reports, and approve participant assistance requests according to agency procedures.
Collaborate with agency leadership and community partners to address program needs and strengthen services.

Qualifications

Bachelor’s degree in social work or a related social service field.
At least three years of management experience in a nonprofit or social service setting, including at least two years of supervisory experience, preferably in a domestic violence and/or sexual assault program.
Strong understanding of domestic violence dynamics, survivor-centered services, empowerment, and trauma-informed care.
Knowledge of relevant Georgia laws, victim resources, and client rights.
Strong leadership, communication, conflict-resolution, and organizational skills.
Ability to manage competing priorities, maintain accurate records, and follow through on deadlines.
Proficiency in Microsoft Word and Excel, with strong documentation and written communication skills.
Commitment to confidentiality, teamwork, and Circle of Hope’s mission.

Schedule and Availability

40 hours per week. Must be able to work a flexible schedule and provide on-call assistance, emergency response, and occasional shift coverage outside regular business hours.